Returns & Exchanges
At SESSIONS AT ARDEN, we take pride in the quality of our artisanal food products; however, due to the perishable nature of our inventory, we offer refunds or replacements specifically for items that arrive damaged or defective. Please contact our support team within 48 hours of delivery to initiate a claim for any compromised goods.
Inspect Your Order
Upon arrival, carefully examine your package and take clear photographs of any damage or quality issues with the food products or packaging.
Contact Support
Email our customer service team at [email protected] with your order number, a brief description of the issue, and the supporting photos.
Review Process
Our culinary quality team will review your request within 24 business hours to determine if a refund or a fresh replacement shipment is appropriate.
Resolution
Once approved, a refund will be processed to your original payment method or a replacement order will be dispatched at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing